To determine the damage, we must examine your hard drive/data carrier. You can choose from two diagnosis options. Standard (2 business days) and express (1 hour).

In our diagnostic report you will find:

1. The type of damage of your data carrier
2. How much time it takes to retrieve your data
3. How much the recovery will cost

We will treat your data carrier in our dust-free laboratory if needed. In case of a hard drive: Damaged parts will be replaced by identical parts to create an image of the hard drive. We have different procedures for every data carrier. We will always tell you what the exact procedure will be for your data carrier.

Before you pay the invoice, you want to know if your most important data have been found. That is why you will receive a file list. You can check this list to see what data have been recovered.

We will send you an invoice after your confirmation that the most important data is on the file list. After payment of this invoice we will send your valuable data on a new external hard drive directly to your address by courier.